I was going to make dinner tonight. And finish some reading for class. And maybe catch up on my emails.
Instead I spent all afternoon on the phone with my insurance company, on hold, stating my name and birthdate and zipcode etc. and repeating my story until I was blue in the face. Squeezing in bites of eating cheese and crackers when I wasn't busy digging through stacks of insurance nonsense.
This is about the 20th time I've had to do this, all for the same claim. I cannot imagine how people who are also dealing with a major health crisis would ever make it through this process. Or people with small children. Or elderly people with hearing problems. Or people that have to work two jobs.